Refund Policy

Last updated: September 11, 2026

The short version. Your invitations are made to order, so they cannot be cancelled once we have started. But if you do not like them, we do not leave you with them: write to us and we will do a fresh run until you have something you want to send.

1. What you are buying

DearYou invitations are personalized digital content, made to order from the photo and the details you give us. We begin producing them immediately after your payment is confirmed.

2. Cancellations

Because the invitations are personalized digital content and we begin producing them immediately, an order cannot be cancelled once production has started, and we do not give refunds for a change of mind.

That is not the end of it, though: section 3 is what we actually do when you are not happy with the result, and it is the part that matters. Nothing in this policy limits any right you have under the consumer protection law of the state where you live.

3. Our satisfaction promise

Beyond all of the above, we want you to be happy with the result. So:

You get 4 different versions, precisely so that one of them wins you over.
If an invitation has an obvious quality fault, we fix it at no cost.
If none of the 4 versions convinces you, write to hello@dearyou.ai and we will do a fresh run, adjusting the style until we find what you are looking for. Don't worry: you will end up with invitations that are yours alone.

4. Payment errors and duplicate charges

If you are charged twice, or something goes wrong technically with the payment, write to hello@dearyou.ai and we will sort it out. Refunds for this reason are processed through Stripe, back to the payment method you used.

5. How to reach us

For anything about your order, write to hello@dearyou.ai telling us the date of the order and the contact detail you used. We will get back to you as soon as we can.